Thank you for shopping with Valenrod. We want you to feel confident when purchasing from our store and are committed to providing a straightforward and fair return experience.
If you are not completely satisfied with your purchase, please review the policy below to determine whether your order qualifies for a return or refund.
We accept eligible returns within 30 days of delivery.
To be eligible for a return, the item must:
Items that do not meet these conditions may not qualify for a refund or may be subject to a reduced refund.
For health, safety, hygiene, or other practical reasons, certain products may not be eligible for return.
Non-returnable items may include:
If you are unsure whether your item qualifies for a return, please contact our customer service team before sending it back.
We understand that occasionally an item may arrive damaged, defective, or different from what you ordered.
If you receive an item that is damaged, defective, incorrect, or missing components, please contact us as soon as possible after delivery.
Please include:
We will review the information and determine the appropriate resolution. Depending on the circumstances, we may offer a replacement, replacement parts, refund, or another appropriate solution.
Please do not discard damaged packaging or the product until we have had an opportunity to review the issue.
To request a return, please contact us at:
Email: info@valenrod.com
Phone: 727-297-6773
Please provide your order number and explain the reason for your return.
Our team will provide instructions regarding the return process if your request is approved.
Please do not send products back to the address listed below unless our customer service team specifically instructs you to do so.
Unless the item arrived damaged, defective, incorrect, or we made an error with your order, the customer is generally responsible for return shipping costs.
We recommend using a trackable shipping service when returning an item. Valenrod is not responsible for returned merchandise that is lost or damaged during return shipping before it reaches us.
If the return is the result of an error on our part or an item arrived damaged or defective, please contact us before returning the product so we can determine the appropriate shipping solution.
Once your returned item is received and inspected, we will notify you whether your return has been approved.
If approved, the refund will generally be issued to the original payment method.
The amount refunded may exclude certain shipping or other charges where permitted by applicable law and depending on the reason for the return.
Please allow additional time for your bank or payment provider to process and post the refund to your account.
After we approve your return, refunds are typically processed within 5–10 business days.
The time it takes for the refund to appear in your account may vary depending on your payment method, bank, or financial institution.
If you have been notified that your refund has been processed but do not see it after a reasonable period, please contact your payment provider first. You may also contact us for assistance.
If you would like to exchange an item for a different product, size, color, or variation, please contact our customer service team.
Depending on product availability and the circumstances of the request, we may process an exchange or recommend returning the original item and placing a new order.
If you need to cancel an order, please contact us as soon as possible after placing your order.
We will make reasonable efforts to accommodate cancellation requests received before an order has been processed or shipped. However, once an order has entered processing or has been shipped, cancellation may no longer be possible.
In that situation, you may need to follow our standard return procedure after delivery.
If a returned item does not meet our return requirements, we may be unable to issue a refund.
Examples may include items that are:
If an item is not eligible for a refund, we may contact you regarding the available options.
If you have not received an expected refund:
We're happy to help investigate the status of an approved refund.
Valenrod reserves the right to update or modify this Return & Refund Policy when necessary.
Any changes will be posted on this page with an updated “Last Updated” date. The policy applicable to your purchase will generally be the policy in effect at the time of your order, subject to applicable law.
If you have questions about returns, refunds, exchanges, damaged products, or your order, please contact us:
Valenrod LLC
705 Live Oak St, STE L
Tarpon Springs, FL 34689
United States
Email: info@valenrod.com
Phone: 727-297-6773
We appreciate your business and are committed to making your experience with Valenrod as simple and positive as possible.
