Privacy policy
At Valenrod (“Valenrod,” “we,” “us,” or “our”), we respect your privacy and are committed to protecting the personal information you provide when visiting or making a purchase through our online store.
This Privacy Policy explains what information we may collect, how we use it, how we may share it, and the choices available to you regarding your information.
By accessing or using our website and services, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We may collect information that you provide directly to us, information collected automatically when you use our website, and information received from certain third-party service providers.
Information You Provide to Us
Depending on how you interact with Valenrod, we may collect information such as:
- Your name.
- Billing and shipping addresses.
- Email address.
- Telephone number.
- Payment and transaction information.
- Account information, if you create an account.
- Order history and purchase details.
- Information you provide when contacting customer service.
- Information you provide when submitting reviews, feedback, or other communications.
- Other information you voluntarily provide to us.
We only request information that is reasonably necessary for the relevant purpose.
Information Collected Automatically
When you visit our website, certain information may be collected automatically through your browser, device, cookies, and similar technologies.
This information may include:
- IP address.
- Browser type and version.
- Device type.
- Operating system.
- Pages viewed.
- Products viewed or added to your cart.
- Referring website or webpage.
- Approximate location derived from technical information.
- Date and time of website activity.
- Website interactions and navigation information.
This information helps us understand how visitors use our website and improve our products, services, security, and shopping experience.
2. How We Use Your Information
We may use the information we collect for purposes including:
- Processing and fulfilling orders.
- Processing payments.
- Shipping and delivering products.
- Providing order confirmations, updates, and customer service.
- Responding to questions, requests, and support inquiries.
- Managing customer accounts where applicable.
- Processing returns, refunds, exchanges, and other order-related requests.
- Improving our website, products, services, and customer experience.
- Personalizing or improving website content and shopping experiences.
- Detecting, preventing, and investigating fraud, abuse, unauthorized activity, and security incidents.
- Maintaining the security and functionality of our website.
- Complying with legal and regulatory obligations.
- Enforcing our policies and protecting our rights and property.
- Sending marketing or promotional communications where permitted and in accordance with applicable law.
We may also use aggregated or de-identified information for legitimate business purposes where permitted by law.
3. Cookies and Similar Technologies
Our website may use cookies, pixels, tags, web beacons, and similar technologies.
Cookies are small data files stored on your device that can help websites remember information about your visit.
We may use these technologies to:
- Keep items in your shopping cart.
- Remember certain preferences.
- Understand website traffic and usage.
- Improve website performance.
- Provide essential website functionality.
- Help us understand which products and pages are most useful to visitors.
- Support advertising and marketing activities where applicable.
- Detect security issues and prevent fraudulent activity.
Some cookies may be placed by third-party service providers that provide functionality, analytics, payment processing, advertising, or other services.
You may be able to control cookies through your browser settings. Disabling certain cookies may affect the functionality or availability of some features of our website.
4. How We Share Information
We do not sell your personal information for money.
We may share information with trusted third parties when reasonably necessary to operate our business, provide services, complete transactions, or comply with legal obligations.
These parties may include:
- Payment processors and financial service providers.
- Shipping and delivery providers.
- E-commerce and website hosting providers.
- Technology and website service providers.
- Customer service and communication providers.
- Analytics providers.
- Marketing and advertising service providers, where applicable.
- Fraud prevention and security providers.
- Professional advisers, such as legal, accounting, or business advisers.
- Government authorities or law enforcement when required or permitted by law.
Third-party service providers generally receive only the information reasonably necessary to perform the services they provide to us.
We may also share information when necessary to protect the rights, safety, property, or security of Valenrod, our customers, or others.
5. Payment Information
When you make a purchase, payment information may be processed by third-party payment providers.
Valenrod generally does not need to directly store your complete payment card information. Payment information may be collected and processed by the payment provider according to its own privacy policy and security practices.
We encourage you to review the privacy policies of the payment providers you use.
6. Order and Shipping Information
To fulfill your order, we may provide necessary information to shipping carriers, fulfillment partners, and other service providers involved in delivering your purchase.
This information may include your name, shipping address, telephone number, email address, order details, and other information necessary to complete delivery or provide shipment updates.
7. Marketing Communications
If permitted by applicable law, we may send you emails or other communications about products, promotions, updates, or other information that may be relevant to you.
You can unsubscribe from marketing emails by using the unsubscribe link included in the message.
Please note that even if you opt out of promotional communications, we may still send transactional or service-related communications, such as order confirmations, shipping notifications, account-related messages, or responses to customer inquiries.
8. Third-Party Links
Our website may contain links to third-party websites, applications, or services.
We are not responsible for the privacy practices, security, content, or policies of third parties.
When you leave our website or interact with a third-party service, we recommend reviewing that provider's privacy policy before providing personal information.
9. Data Security
We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, misuse, or destruction.
However, no method of transmission over the internet or method of electronic storage is completely secure.
Therefore, while we work to protect your information, we cannot guarantee absolute security.
10. Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including processing orders, maintaining business and transaction records, providing customer service, resolving disputes, preventing fraud, complying with legal obligations, and enforcing our agreements.
The length of time we retain information may vary depending on the type of information and the purpose for which it was collected.
11. Children's Privacy
Our website is not intended for children who are under the age required by applicable law to provide consent for online services.
We do not knowingly collect personal information from children in violation of applicable laws.
If you believe a child has provided us with personal information improperly, please contact us so that we can review and take appropriate action.
12. Your Privacy Choices
Depending on where you live and applicable law, you may have certain rights regarding your personal information.
These rights may include the ability to:
- Request access to personal information we maintain about you.
- Request correction of inaccurate personal information.
- Request deletion of certain personal information.
- Opt out of certain marketing communications.
- Request information about how your personal information is collected or used.
- Exercise other rights provided by applicable privacy laws.
Some rights may be subject to legal limitations or exceptions.
To submit a privacy-related request, please contact us using the information provided below. We may need to verify your identity before completing certain requests.
13. California Privacy Rights
If you are a California resident, you may have additional rights under applicable California privacy laws.
Depending on the circumstances, these rights may include rights relating to access, correction, deletion, and opting out of certain uses or disclosures of personal information.
California residents may contact us using the information below to exercise applicable privacy rights.
We will process qualifying requests in accordance with applicable California law.
14. Do Not Track Signals
Some web browsers offer a “Do Not Track” feature that allows users to indicate a preference regarding online tracking.
Because there is currently no universally accepted standard for responding to such signals, our website may not respond to all browser-based Do Not Track settings.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, services, technology, or legal requirements.
When we make changes, we will update the “Last Updated” date at the top of this page.
We encourage you to review this Privacy Policy periodically to stay informed about how we handle personal information.
16. Contact Us
If you have questions about this Privacy Policy or would like to submit a privacy-related request, please contact us:
Valenrod LLC
705 Live Oak St, STE L
Tarpon Springs, FL 34689
United States
Email: info@valenrod.com
Phone: 727-297-6773
We value your trust and are committed to handling your information responsibly while providing you with a safe and convenient shopping experience.